Citizen's Charter
No. GMDA/GEN/19/2012/20
Dated: 19th March 2012
PUBLIC NOTICE


A comprehensive documentation in the form of a Citizen’s Charter of Authority which represents a systematic, simple and transparent effort to focus on the commitment of the Authority towards the citizens in respect of various services to be rendered to citizens/clients is proposed to be uploaded in GMDA’s website www.gmda.co.in for information of all concerned.
Public may view the Citizen’s Charter in this website for information w.e.f. 21/03/2012.
Sd/-
(Dr. M. Angamuthu, IAS)
Chief Executive Officer
Guwahati Metropolitan Dev. Authority
Bhangagarh, Guwahati-781005

Citizen’s Charter is a comprehensive document which represents a systematic and simple transparent effort to focus on the commitment of the Authority towards it’s Citizens/Clients in respect of Standard of Services, Information, Choice and Consultation, Non-discrimination Accessibility, Grievance Redressal mechanism, Courtesy and Value of service required to be rendered to citizen/client. This also includes expectations of the Authority from the Citizen/Client for fulfilling the commitment and various functions of the Authority. The objective of Charter exercise is to build bridges between citizens and administration of Authority and to streamline administration in tune with the needs of citizens. For this transformative process to materialize, it must incorporate three elements:

(i) Clarity at every level about the objectives of Charter as an instrument of policy.
(ii) Designing and delivery of Charters as live instruments of citizen administration interface.
(iii) Evolving mechanisms for Charter monitoring, Charter evaluation and periodic Charter review. Also evolving a system of acknowledging effectiveness in Charter implementation can help the process.

GMDA’s citizens charter proposed to achieve the above goals in near future. In a rapidly changing context where efficiency, effectiveness and competence of Authority are being questioned, it is imperative for the Authority to strive for improvement in performance.
 
VISION AND MISSION STATEMENT
As per 2001 Census, population of GMA has been around 8.9 lacs. While as per the provisional figures of 2011 Census, population of GMA has reached around 12.6 lacs. Guwahati, the capital of Assam and the only metropolitan city in the entire North Eastern Region is also the most significant urban area in the Region. Guwahati is likely to witness rapid population growth in future and reach 2.3 million by 2025 (as estimated in GMA Master Plan- 2025). The employment figure is estimated at 8,60,866 by 2025. In the Comprehensive Master Plan – 2025 (CMP- 2025), the existing Guwahati Metropolitan Area is increased by 66 sq. km, by forming three New Towns. The total area of the GMDA is to be around 328 sq.km. as per the CMP- 2025.
 
VISION STATEMENT
Guwahati City to be one of the most admired state capitals of India as Gateway to the Northeast with a unique image of its own. Guwahati has unique natural features like the vast Brahmaputra, other large natural water bodies and hills; their glory must be expressed in the city development process with modernisation of city’s infrastructure. GMDA’s vision also envisages providing drinking water on a 24 x 7 days of the week basis to all citizens of Guwahati, provision of proper Storm Water Drainage, a modern & scientific Sewerage system for Guwahati and improving the public transport as well as upgradation of traffic and transportation infrastructure.
 
MISSION STATEMENT
Vision being a cherished dream to achieve this vision it is necessary to break it to a number of goals and subsequently to objectives.

1. Conserve Guwahati’s sensitive natural environment.
2. Create an image befitting that of a state capital.
3. Provide space for efficient functioning of economic activities.
4. Develop an integrated intra-urban transport system.
5. Well distributed Physical and Social Infrastructure.
6. Create affordable housing for all and develop a City without Slums Goal.
7. Bring in a system in the land development process so that the city can develop and expand without slum.
8. To achieve the desired improved level of physical infrastructure i.e. water supply, sewerage and drainage, solid waste management etc.
 
DETAILS OF BUSINESS TRANSACTED BY THE AUTHORITY
GMDA's functions include the following:

A. Planning: Preparation of Mater Plan and Zoning Regulation.
B. Development: Preparation and execution of development schemes. To carry out or cause to be carried out such works as are contemplated in the Master Plan.
C. Regulation and Control: To regulate and control the development through statutory plans and other measures.
D. Co-ordination: To co-ordinate development activities of other public agencies operating within Guwahati Metropolitan Area.
E. To take up various development projects to achieve the vision set by GMDA.
F. To achieve a high level of transparency in all execution of project in achieving the vision set by it.
 
DETAILS OF CUSTOMERS/CLIENTS
All the citizens of Guwahati are the customers/clients of the Authority, this includes all persons who commute to Guwahati for business, tourism, daily work and other purpose. Since Guwahati is the gateway to Northeast and all the citizens are required to pass through Guwahati while travelling to and from other parts of India, the entire people residing in Northeast states are also customers/clients of Authority.
 
STATEMENT OF SERVICES PROVIDED TO EACH CITIZEN/CLIENT GROUP SEPARATELY

Statement of services to be provided for each service required to be identified as follows:
A. Planning:

Preparation/modification of Master Plan and zoning regulation. The Master Plan and Zoning Regulation are prepared and modified by Authority as per the statutory provisions as proposed in Chapter-III of GMDA Act 1985.

Identification of level of each service:
Section 16 - Taking up work of preparation of Master Plan
Section 17 - Procedure for survey
Section 18 - The detail content of Master Plan
Section 19 - Procedure of submission of plan to State Govt.
Section 20 - Procedure to be followed for preparation and approval of plan.
Section 21 - Date of approval of plan and zoning regulation.
Section 22 - Procedure for modification of Master Plan & Zoning Regulation.
Specification of time frame for each service and Specification of Time Frames at Each Level.
Section 16 - No time frame as per Act.
Section 17 - No time frame as per Act.
Section 18 - No time frame as per Act.
Section 19 - No time frame as per Act.
Section 20 - Objection & suggestion on draft plan are required to be received upto one month time which may be extended

[Page No.: 5] by Authority. Plan will be finalized after considering the objections. No time frame for this.

Section 21 - Plan will come into operation from date of first publication of final Master Plan.
Section 22 - Modifications will follow same procedure and time frame as per preparation of final plan.

(5) Specification of Service Quality Standards:

The Master Plan shall contain a general land use plan, zoning plan and zoning regulation, transportation plan, public utility plan, any matter necessary for proper development of Guwahati Metropolitan Area and necessary reports giving all relevant data and information of the plan.

(6) Specification of Service Delivery Standards: All plans shall be made available in GMDA’s website and the hard copies and soft copies shall be available on sale in GMDA’s reception counter.

B. Development:

Preparation/modification of Master Plan and zoning regulation. The Master Plan and Zoning Regulation are prepared and modified by Authority as per the statutory provisions as proposed in Chapter-III of GMDA Act 1985. Identification of level of each service:

Section 35 - Declaration of development area and preparation of development scheme.

Section 36 - Scope of development scheme.

Section 37 & 38 - Content of scheme.

Section 39 - Publication of development scheme.

Section 41 - Implementation of the scheme.

Specification of time frame for each service and Specification of Time Frames at Each Level. Section 35 - No time frame for preparation, however notice is required to be issued inviting the names of all claimants of any interest within a period of 2 (two) months.

[Page No.: 6]
Section 36 - No time frame.

Section 37 & 38 - No time frame.

Section 39 - Invitation to file objection on draft plan within a

period of 2 (two) months.

Section 41 - Scheme comes into force from the date as may be fixed by State Govt. while sanctioning.
Specification of Service Quality Standards:

(1) The area etc. covered by the scheme.
(2) General indication of the land proposed to be put for different uses.
(3) All other particulars including estimated cost that may be required for the scheme.

Specification of Service Delivery Standards:

All plans shall be made available in GMDA’s website and the hard copies
and soft copies shall be available on sale in GMDA’s reception counter.

C. Regulation and Control:

To regulate and control the development through statutory plans and other measures. This service of regulation and control is being exercised by-
(i) Permission for land sale and sub-division of private land,
(ii)Permission for development i.e. construction of building etc.,
(iii) Power to stop unauthorized development, demolition and sealing of building.

(i) Permission for land sale and sub-division of private land:

(a) Service provided and time frame etc. at each level shall be as
given in the Flow Chart at Annexure-I.
(b) Applicant be informed through SMS alert on approval or to collect
NOC and for any objection/modification, etc.

(ii) Permission for development i.e. construction of building etc.
(a) Service provided and time frame etc. at each level shall be as
given in the Flow Chart at Annexure-II.
(b) Applicant be informed through SMS alert on approval or to collect NOC and for any objection/modification, etc.

(c) Power to stop unauthorized development, demolition and sealing of building:
Service provided and time frame etc. at each level shall be as given in the Flow Chart at Annexure-III.

D. Right to Information:

Application, appeal process and disposal of RTI application will be under the provision of RTI Act 2005 with modification. First Appellate Authority : Chief Executive Officer State
Public Information Officer : Development Officer
 
FLOW CHART OF THE PROCESS OF LAND SALE PERMISSION
 
Time Slot
 
A. Counter 2 (two) working days
B. CMU 4 (four) working day
C. Inspection/verification of zone‐ 7 (Seven) working days
D. Town Planner 7 (Seven) days
E. Secretary 3 (Three) days
F. Assessment Fee after approval by CEO‐ 2 (Two) days
G. Preparation & issue of NOC after approval from CEO and after receipt of additional fee from the applicant 3 (Three) days
N.B.
(1) Seven (7) days have been kept as grace days for unforeseen development.
(2) The time frame is for proposals without any objection.
(3) Permission having objection will follow the same time frame from the stage where objection has taken place.
(4) Applicant can view file status by entering file no. in GMDA's website.
 
 
 
 
 
Copyright © 2005-2013, GMDA - Guwahati
Powered by Web.com(India) Pvt. Ltd.